Have a question, found a bug, or want to suggest a feature? We read every message.
Email: nora@halehearth.com
How do I cancel my subscription? In-app: Settings → Manage subscription. Or iOS Settings → Apple ID → Subscriptions → Drift → Cancel. Cancelling stops the next renewal; you keep Pro until the period ends.
How do I restore a previous purchase? Settings tab in-app → Restore purchases (also on the paywall).
How do I delete my data? Settings tab in-app → Delete account & data. This permanently erases your diary, metrics, coach history, sound-event labels, and session tokens. It is irreversible.
Why won't my window shrink further? Drift never plans a window under 6 hours (higher on the shift, perimenopause, and pain-aware tracks), and users whose safety screening flags bipolar disorder, seizure history, or untreated sleep apnea stay in diary + education mode. That's by design.
App is crashing on launch. Force-quit, then reopen. Still crashing? Email us your iPhone model and iOS version.
Audio never leaves your iPhone, and Drift never writes to Apple Health. See our Privacy Policy for the full picture.